Has anyone else had an issue with the Roku app disconnecting when you go out of the app and go back into it?
I can open the app, use it, go to a different app or just lock my phone and open it back up and my phone is disconnected from the tv app
Welcome to the Roku Community, laina888!
We understand that your Roku Mobile App won't stay connected on your phone, and we'd like to be able to assist you.
If you haven't tried any troubleshooting steps, you may try the following troubleshooting steps below:
Please let us know if you need further help.
Thanks,
Emman
RokuEmmanuel-D Hey there. I logged out of my account on the app and logged back in and it continued to disconnect. I deleted then reinstalled the app and it worked for a minute, but when I open another app like tiktok or Facebook and go back to the Roku app, it disconnects again. my app is updated as well. It is also doing the same thing on my partner’s phone and he’s done all the steps as well
Thanks for keeping us posted, laina888!
We understand that the issue still persists even after doing all the suggested fixes above. We'd like to take a closer look at this.
Could you please try this quick fix and let us know if this works for you?
Here's how...
Connect to your Roku device manually
Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
In the meantime, you may visit this support article: How to connect your phone to a Roku streaming device with the Roku mobile app.
Let us know if this helps or if you need additional tips to speed things up!
Best of luck,
Emman
