Roku mobile app

[RokuKarla]

Thanks for the post @Mac0730

Please provide us with the following information for further investigation:

-Mobile device brand, model, OS
-Mobile app version
-Wireless router brand and router model
Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

Regards,
Karla

[Dsylvia]

I am also having this issue all of a sudden- maybe with the current iOS update?? Have gone through all the steps outlined. I still get the message that there are no Roku devices found. 

iPhone 12, ios 16.4, TCL Roku TV, 43 inch

[atc98092]

I can add another data point, but unfortunately it's that I can see all five active devices on my network. There are three that are not visible, but I know that one of them is at my daughter's house and the other two are not powered up. I have an iPhone 12 running iOS 16.4. I can see my Ultra 4800 (wireless), Sharp Roku TV (wireless) Ultra 4640 (wired), Ultra 4670 (wireless) and Express 4K+ (wireless). 

The only difference for me from the OP is that I don't have a mesh network. I have three different WiFi access points, but all three run different SSIDs on each radio. I have heard of mesh networks having connection issues, not only with Roku but other devices as well. 

[gpsnuff]

i just reset mt network connection and now it finds my device, yippie

[gpsnuff]

reset network connection 

[RokuAnjelie]

Hi @gpsnuff,

Thank you for updating us. We are glad you have already found your device on your mobile app.

If you have any further questions, please don't hesitate to post them here in the Roku community. 

We would be more than happy to assist you.

Thanks,

Anjelie