Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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User91
Newbie

Roku Mobile App & Connection

So I just moved into my college apartment and took the Roku 3 system that was used at home to my new apartment. My family and I lost the remote for our Roku 3 system a few months ago so we have been using the mobile app. Now that I am in a new apartment with different Wi-Fi, I am unable to use my Roku remote app to connect my Roku 3 system to the Wi-Fi. The issue is, both need to be paired but neither can be paired unless I connect my tv to the Wi-Fi, which I am unable to since I do not have the physical remote. Is there a solution to this?

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RokuKarla
Retired Moderator

Re: Roku Mobile App & Connection

Hi @User91
Thanks for posting in the Roku Community!

Please be advised that you will need a physical remote in order to input your new password and connect to a new wireless network. For US customers, you can check out replacement remotes in our accessories store here 

Hope this helps! Let us know if you have any other concerns.


Regards,
Karla

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