Roku mobile app

[Ibandrews]

Hello! When using Roku app, the keyboard wants to pop up every time I go to use the remote. This will happen as if I am in a place where the keyboard should be triggered, but I am not in such a place. I have uninstalled and reinstalled the app and that did not work.

help!!

[RokuJohnB]

Hi @Ibandrews,

Welcome to the Roku Community, and thanks for keeping us posted!

To clarify, this is the issue you are experiencing with the Roku mobile: the keyboard pops up after opening the Roku device using the Roku mobile app. In this case, when the issue occurs, what screen page shows on your Roku device? Are you able to exit the keyboard that pops up, or is it stuck on the screen? Does the keyboard consistently open even when trying to access other features on the Roku mobile app?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                John