Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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SaraSmile
Level 8

Non identifying thumbnails for app movie search

This app works well with my Roku device, but  a few days ago the app stopped showing the logo of the channel movies that I’ve searched for could be watched on (Netflix, HBO, etc)- - now the thumbnail shows a random non-identifying page from the channel, which means it’s not possible to see what exact channel the movie can be found on. The only way to see what the channel is is to click on each thumbnail. Help!!

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5 REPLIES 5
SaraSmile
Level 8

Re: Non identifying thumbnails for app movie search

7BC088FB-C0C1-410B-A047-82075BD86689.png

 

Only showtime and prime have identifying thumbnailsOnly showtime and prime have identifying thumbnails

This is what I see on searches… I have to guess what channels these are because the thumbnails don’t show logos. 

MissBailey
Level 7

Re: Non identifying thumbnails for app movie search

Same issue on iOS 16. I first noticed it last weekend, 9/25. 

RokuDanny-R
Roku Employee
Roku Employee

Re: Non identifying thumbnails for app movie search

@SaraSmile @MissBailey

Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing as we are currently unable to replicate the issue. Can you provide an example of content you are searching for when you see this issue occur? If you are still experiencing an issue, can you please provide us with the following information:
-mobile device brand, model, and OS version
-Roku mobile app version
-steps to reproduce the issue you are seeing 
With more detailed information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SaraSmile
Level 8

Re: Non identifying thumbnails for app movie search

Thanks for responding. I’d assumed you guys had fixed it, because the problem was fixed 2 days after I posted about it! 🙂

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RokuMary-F
Roku Employee
Roku Employee

Re: Non identifying thumbnails for app movie search

Hi @SaraSmile,

Thanks for the update!

We're glad to know it's working now! Happy Streaming!

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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