Roku mobile app

[Snowflake1990]

I used to have an option for media in the Roku app where I could select pictures from my phone and show them on the TV. The media option just disappeared, how do I get it back?

[cglen]

I have the same problem on my iPhone

[RokuERey]

Hi @Snowflake1990 @cglen,

Greetings from the Roku Community!

We appreciate the report regarding this, and we'd like to help. Have you tried reinstalling the app along with performing a system restart on your device to see if there are any differences?

Let us know more about this so that we can further look into it.

Thanks,

Rey

[Snowflake1990]

I tried reinstalling the app and restarted the Roku, neither one made a difference. There are other reports of this issue, that the media option in the app just disappears. 

[RokuCarly]

Thanks for informing us, @Snowflake1990.

May we also know what model your phone is? Are you accessing this on your Android or Apple phone? 

We'll be looking forward to your response.

Thanks,
Carly

[BretCee]

The media casting option has disappeared from both my iPhone and my android apps, it must be something someone knows about?

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @BretCee @cglen.

We'd be more than happy to look further into your concern and provide you with an accurate resolution.

For reference, kindly provide us with the current software version of your Roku streaming device to which your mobile app is connected to. You can find it under Settings > System > About. In addition, provide us with the firmware version or the current build version of the Roku mobile app on both your iPhone and Android phones.

The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

Best regards,
Carly

[cglen]

No change - app does not appear on iPhone (14 pro max running IOS17) or iPad mini (IOS 16 latest version)

[cglen]

hI

My ROKU software 12.5.0 build 4178-29

Software version on iPhone and iPad 9908757707.44

[cglen]

Last post got removed as spam??

ROKU 12.5.0 build 4178-29

iPhone version 9908757707.44