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Snowflake1990
Reel Rookie
‎11-12-2023 05:54 PM

Media option missing from Roku app

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I used to have an option for media in the Roku app where I could select pictures from my phone and show them on the TV. The media option just disappeared, how do I get it back?

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2 Solutions

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RokuCarly
Community Moderator
Community Moderator
‎11-16-2023 12:13 PM

Re: Media option missing from Roku app

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Hi, Community users!

We appreciate you for bringing this to our attention. 

Worry no more, as we will be asking for additional reinforcement from our Engineering team for further review. We will coordinate with them to figure out why the Media option is currently unavailable on some of the smartphones. 

To users who are experiencing the same concern, kindly provide us with the current software version of your Roku streaming device to which your mobile app is connected. You can find it under Settings > System > About. In addition, provide us with the firmware version or the current build version of the Roku mobile app on both your iPhone and Android phones.

We'll be looking forward to your responses as we are more than eager to find you the best course of action. Also, to those who have already provided their information, rest assured that we have forwarded these to our Engineering team. 

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

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RokuERey
Retired Moderator
‎12-27-2023 01:38 PM

Re: Media option missing from Roku app

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Hi @DT420920,

Thanks for getting in touch, and welcome to the Roku Community!

Please be advised that this feature is no longer available on the Roku Mobile app platform anymore. You can still use screen mirroring and AirPlay as an alternative.

You can refer to our Support page below for more information:

  1. How to use screen mirroring with your Android™ or Windows® device
  2. How to use AirPlay and HomeKit with your Roku streaming device

Thanks,
Rey

ERey.
Roku Community Moderator

View solution in original post

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57 REPLIES 57
cglen
Reel Rookie
‎11-13-2023 05:26 AM

Re: Media option missing from Roku app

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I have the same problem on my iPhone

RokuERey
Retired Moderator
‎11-13-2023 02:32 PM

Re: Media option missing from Roku app

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Hi @Snowflake1990 @cglen,

Greetings from the Roku Community!

We appreciate the report regarding this, and we'd like to help. Have you tried reinstalling the app along with performing a system restart on your device to see if there are any differences?

Let us know more about this so that we can further look into it.

Thanks,

Rey

ERey.
Roku Community Moderator
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Snowflake1990
Reel Rookie
‎11-13-2023 05:34 PM

Re: Media option missing from Roku app

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I tried reinstalling the app and restarted the Roku, neither one made a difference. There are other reports of this issue, that the media option in the app just disappears. 

RokuCarly
Community Moderator
Community Moderator
‎11-14-2023 10:53 AM

Re: Media option missing from Roku app

Jump to solution

Thanks for informing us, @Snowflake1990.

May we also know what model your phone is? Are you accessing this on your Android or Apple phone? 

We'll be looking forward to your response.

Thanks,
Carly

Carly Y.
Roku Community Moderator
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BretCee
Channel Surfer
‎11-15-2023 04:05 PM

Re: Media option missing from Roku app

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The media casting option has disappeared from both my iPhone and my android apps, it must be something someone knows about?

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RokuCarly
Community Moderator
Community Moderator
‎11-15-2023 04:15 PM

Re: Media option missing from Roku app

Jump to solution

Welcome, and thank you for posting here in the Roku Community, @BretCee @cglen.

We'd be more than happy to look further into your concern and provide you with an accurate resolution.

For reference, kindly provide us with the current software version of your Roku streaming device to which your mobile app is connected to. You can find it under Settings > System > About. In addition, provide us with the firmware version or the current build version of the Roku mobile app on both your iPhone and Android phones.

The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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cglen
Reel Rookie
‎11-15-2023 04:15 PM

Re: Media option missing from Roku app

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No change - app does not appear on iPhone (14 pro max running IOS17) or iPad mini (IOS 16 latest version)

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cglen
Reel Rookie
‎11-15-2023 04:23 PM

Re: Media option missing from Roku app

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hI

 

My ROKU software 12.5.0 build 4178-29

 

Software version on iPhone and iPad 9908757707.44

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cglen
Reel Rookie
‎11-16-2023 04:24 AM

Re: Media option missing from Roku app

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Last post got removed as spam??

ROKU 12.5.0 build 4178-29

iPhone version 9908757707.44

 

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