When I go into settings and to the Roku app, there is nothing that says to clear anything
Hi @Cjtorres12,
Thanks for following up regarding the issue you are experiencing.
We apologized if it caused any difficulties when using the private listening feature. We will work with you to know what went wrong so we can assist you further and fix the issue. A few questions here to better understand what you're experiencing
Once we have this information, we will be able to assist you further.
Best regards,
Mary
None of thee above. The remote on the app works just fine. Everything BUT private listening. As soon as you click on private listening it crashes and closes the app all together. My wife and I recently got iPhone 14 phones, private listening worked fine on our other phones. But it does this with both our phones.
Hi @Cjtorres12,
Thanks for the quick response.
We'd like to gather more information to look closely into this issue but will need more details. Can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
Mary
I’m having the same issue. My wife and I both upgraded to iPhone 14 pros. Hers will find devices and private listening works. Mine will only connect manually by IP and as soon as I press private listening the app crashes. All untouched iPads still work fine, too.
It’s clearly something on my phone. We had no issues prior and only my phone is having issues. I have 5 Rokus, various models.
I have the same issue with the Roku Mobil app. I got a new phone (iPhone 13 mini) and I had to manually put in the ip address to connect my new phone to the TV (which seemed odd), and as soon as I click on private listening (or the headphone symbol) the app closes. My old phone worked perfectly with the app’s private listening. Maybe it could be an issue with the newer Roku app update?
Hi @Coreyrjackson @Astrombster,
Thanks for your first post in the Roku Community!
We understand you were having an issue using private listening through the Roku Mobile app on your iPhone. We're sorry to hear that you're having this experience and we will work with you to look closely into this issue. In order to do that, can you please provide the information that I requested above?
Once we have this information, I'll be able to pass it along to our Support team who can investigate further.
Best regards,
Mary
Hi Community users,
Thanks for your patience while we investigated the issue regarding the private listening feature on the Roku mobile app that causes crashing.
Please be aware that the appropriate Roku team is currently looking into the issue, but need more information. Can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team.
Thanks,
Danny
I have 5 roku's. None will connect automatically. I can connect manually via IP and the remote functionality works. As soon as I press private listening, the app crashes.
Model: 4800X - Roku Ultra
Serial: x0100HRPLDT
Software: 11.5.0 build 4312-C2
Device ID: S02A221RPLDT
Iphone 14 Pro
IOS 16.3.1
Roku Mobile App 8.11.0.47
I have another Iphone 14 pro, with the same software versions and it works fine. As well as older model ipads.
Hi @Coreyrjackson,
Thanks for keeping in touch and providing the additional information.
We sincerely appreciate your patience regarding the issue of private listening using an iPhone.
We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to let the Community know.
We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.
Best regards,
Mary