Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Wilson16
Level 7

How to fix headphones cut in and out while private listening

I have my headphones plugged into my iPhone XS Max and I use the remote on my phone to control my Roku tv. It’s a new TV and it’s works for maybe two minutes and then it gets really choppy. Is there a reason why or maybe an app update to fix this bug or an update on the TV to fix the bug?

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4 REPLIES 4
Km29
Level 8

Re: How to fix headphones cut in and out while private listening

Did you find a fix? I started having this problem (iPhone 😎 on both Roku stick and Roku stick Plus after the Dec 2020 update. Both with wired and Bluetooth earbuds on Private Listening. No home wifi issues. 

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adams2222
Level 7

Re: How to fix headphones cut in and out while private listening

I have the same problem using headphones and my iPhone 8 Plus. Which is too bad because when the sound come through, it’s excellent sound. 

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bairstowpope
Level 7

Re: How to fix headphones cut in and out while private listening

When you notice your headphones cutting in and out, or shorting out altogether, check them over from end to end. The headphone jack may have become dusty, dirty, or blocked at the connection between the headphones and the jack.

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adams2222
Level 7

Re: How to fix headphones cut in and out while private listening

Good thinking. But for my iPhone 8 Plus, sound only cuts in and out when using my headphones with the Roku  mobile app as a remote when watching tv. They’re fine with the same phone when using other apps. 

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