Forum Discussion
Thanks for the post.
Have you verified that the mobile device and Roku TV are on the same wireless network, and not a different frequency? Have you tried rebooting your wireless network to see if that helps?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
I’m having the same issue. We were thinking it was an issue with the network, since my older iPhone wasn’t 5G accessible and the 14 pro max is. So we created a 2G. network for the roku and phone to connect to. But that still doesn’t work. I would really appreciate any help with this matter as it’s been extremely frustrating. My husbands phone and kids iPads have no issues connecting. Just my 14 pro max.
- RokuKarla3 years agoRetired Moderator
Hello Kmeier003
Thanks for reaching out here in the Community!
Can you please provide us with more specific information about the issue you are experiencing? Are your phone and Roku device using the same network? Do you get any error messages? What troubleshooting steps have you taken so far to try to resolve the issue?
To help troubleshoot the issue further, follow this link: How to use AirPlay and HomeKit with your Roku® streaming device
Let us know if there's any difference after.
Regards,
Karla