Forum Discussion

TBoro's avatar
TBoro
Channel Surfer
3 years ago

Cannot connect New IPhone 14 Plus to Roku devices

We currently have 4 Roku devices on our home network, all previously working with the Roku App on multiple IPhone 12s.  We recently upgraded three phones to the IPhone 14.  Two phones are working pro...
Connecting to a device
iOS
mobile app
Joekingtx's avatar
Joekingtx
Newbie
3 years ago

I have an onn Roku tv and have d/led the Roku app on my iPad and iPhone works fine on iPad but iPhone says it can’t find device. On same network and allow access but nothing. Worked fine on my iPhone 10

WatchMyWatch's avatar
WatchMyWatch
Newbie
3 years ago

Have the same with SO’s iPhone 14 Pro  (iOS 16.3) Max where she can only find the device via IP. Even then she can’t start the tv via the Roku app but only control after it’s woken up. I have no such issues with iPhone X (iOS 16.1.1).

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    WatchMyWatch 

    Thanks for the post.

    Have you verified that the mobile device and Roku TV are on the same wireless network, and not a different frequency? Have you tried rebooting your wireless network to see if that helps?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny

    • Sammysprinkler's avatar
      Sammysprinkler
      Newbie
      3 years ago

      Rebooting the router does nothing, there is obviously a bug that needs fixed in ios apple needs to get this resolved because almost everyone has a roku or firestick and if anyone is like me they lose the remote, and resort to using their smartphone to control those devices 

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Sammysprinkler, 

        Welcome to the Roku Community. 

        The Roku mobile app is a free application for iOS and Android devices that turns your mobile device into a control center for your Roku streaming player or Roku TV. If you encounter an issue when you tried to connect the mobile app to your Roku device. refer to this link for recommended actions: How to use the Roku® mobile app to control your Roku device without a remote

        Does this help? Keep us posted. 


        Regards, 
        Nimfa

    • Kmeier003's avatar
      Kmeier003
      Reel Rookie
      3 years ago

      I’m having the same issue. We were thinking it was an issue with the network, since my older iPhone wasn’t 5G accessible and the 14 pro max is. So we created a 2G. network for the roku and phone to connect to. But that still doesn’t work. I would really appreciate any help with this matter as it’s been extremely frustrating. My husbands phone and kids iPads have no issues connecting. Just my 14 pro max. 

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hello Kmeier003

        Thanks for reaching out here in the Community!

        Can you please provide us with more specific information about the issue you are experiencing? Are your phone and Roku device using the same network? Do you get any error messages? What troubleshooting steps have you taken so far to try to resolve the issue?

        To help troubleshoot the issue further, follow this link: How to use AirPlay and HomeKit with your Roku® streaming device 


        Let us know if there's any difference after.


        Regards,
        Karla