Can't connect Roku app to device
I'm trying to connect my Roku app to the device since I don't have a remote. They're both on the exact same wifi. Yet, the app can't find the device or any devices (there's a total of 3 Rokus in this house all on the same network). I tried entering it manually, but then it tells me there's no device connected to that IP address when clearly there is. I have reset the device, reset the app, uninstalled and reinstalled the app, switched accounts, everything I know I could do. It still doesn't connect to the device. I tried to get an agent support but it finds all 3 devices then says none of them are available for agent support and I have no idea why.
If you are unable to connect (or even find) any of the Roku devices with the Roku mobile app, verify that your mobile device (phone) is using wifi and connected to the same network as your Roku devices. (make sure you are not using your phone on the phone data, but actually connected to wifi network).
If you have verified the above, your router or network may have in place some AP isolation rules preventing the discovery of your Roku devices. (Look for something in router called AP isolation, Wireless/Wifi isolation, Network or Client isolation). Additionally, verify you are not connected to the Guest Mode of your network as isolation rules are generally enabled by default.
Feel free to post back with model number of router if still having issues.