Roku mobile app

[mrssamuelj]

I'm trying to connect my Roku app to the device since I don't have a remote. They're both on the exact same wifi. Yet, the app can't find the device or any devices (there's a total of 3 Rokus in this house all on the same network). I tried entering it manually, but then it tells me there's no device connected to that IP address when clearly there is. I have reset the device, reset the app, uninstalled and reinstalled the app, switched accounts, everything I know I could do. It still doesn't connect to the device. I tried to get an agent support but it finds all 3 devices then says none of them are available for agent support and I have no idea why.

[AvsGunnar]

@mrssamuelj 

If you are unable to connect (or even find) any of the Roku devices with the Roku mobile app, verify that your mobile device (phone) is using wifi and connected to the same network as your Roku devices. (make sure you are not using your phone on the phone data, but actually connected to wifi network).

If you have verified the above, your router or network  may have in place some AP isolation rules preventing the discovery of your Roku devices.  (Look for something in router called AP isolation, Wireless/Wifi isolation, Network or Client isolation).  Additionally, verify you are not connected to the Guest Mode of your network as isolation rules are generally enabled by default.

Feel free to post back with model number of router if still having issues.

[atc98092]

@mrssamuelj Is this your private home network? What IP address range is being used? In rare occasions someone's home network is not using the proper private IP address ranges and the Roku app will not work on an IP network using non-private addresses. If your IP addresses all start with 192.168.x.x, you should be OK, and you need to look for the settings that @AvsGunnar mentioned. 

[Spcampy]

My ruku tv and my cell phone are showing 2 different i.p adresses but i dont understand im using my own private internet for both devices i was able one time to get my tv to pair up with the ruku app but i accidently told it to forget the tv and now the ruku app will not find the same tv helppppp pleaseeee,🤬🤬

[RokuNimfa-C]

Hi @Spcampy, 

Thanks for reaching out here in Roku Community. 

Have you tried taking a look here in our Support resources and following the steps to help get connected? It includes troubleshooting steps and tips to help your Roku TV appear on the discovery screen. How to connect the Roku® mobile app to your Roku device over Wi-Fi®. 

Please keep us posted on how it goes. 


Regards, 
Nimfa