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MikeC90's avatar
MikeC90
Reel Rookie
2 years ago
Solved

Can't connect Roku Remote App or Voice remote after factory reset (TCL Roku TV)

Hi everyone, 

So I had to do a full factory reset on my TCL Roku TV because of a picture quality issue.

The problem that I'm having now is that because I did the factory reset, my tv is not connected to my wifi, and as a result the Roku Remote app for my phone can't find any devices (my tv). I know they need to be on the same wifi network. The voice remote doesn't work, obviously, because it's not paired to the tv.

It's sort of a weird cycle.

Does anyone know what the solution would be?

I hope I'm explaining this clearly, please ask for clarification.

5 Replies

  • MikeC90's avatar
    MikeC90
    Reel Rookie
    2 years ago

    Resolved.

    Sorry all - I was able to pair the remote after all by hitting the home and back button simultaneously.

    • Jcross1118's avatar
      Jcross1118
      Newbie
      2 years ago

      This is the exact same issue I’m having today. 
      my living room TV is not showing up on my app because I had the factory reset but because it’s not finding the device I’m unable to even pull up the remote, (it says I have to connect to a device first)  so how did you hit the Home and back button??

      • MikeC90's avatar
        MikeC90
        Reel Rookie
        2 years ago

        Yes! The home button and back arrow (made the mistake of hitting the back button that’s part of the 4 in the middle)

        Holding those together for 5-10 seconds should cause the green light to go on, and the remote should start working.

    • cararox's avatar
      cararox
      Newbie
      9 months ago

      Thank you for this, was having the exact same problem and this solved it.