Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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JAKE2006
Level 7

App freezes on remote functions

I am using the app as a remote to my roku TV. If I do not use the remote after like 5 to 10 minutes it freezes & I have to close out the app & re-enter and go back to remote feature to make it work again. WTF is it just me?, is it my phone?, is it my TV?, or is it the app?

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ricanbeans
Level 7

Re: App freezes on remote functions

The same happens here. I've found it happens after the screen locks when the remote is left on the screen. Upon return the app is frozen and/or crashes. It's super annoying. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: App freezes on remote functions

@ricanbeans

Thanks for the post.

Can you please specify the issue you are experiencing? What specific Roku model device are you using? What are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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