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Shawtty1988
Level 7
‎09-26-2021 11:42 AM

App doesn’t recognize my email?

I have been trying to set the location for my televisions, but every dang time I login in to the mobile app it says it doesn’t recognize my email and password? However, when I login on the website I have no issue at all. 

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RokuDanny-R
Roku Employee
Roku Employee
‎09-29-2021 02:18 PM

Re: App doesn’t recognize my email?

@Shawtty1988

Thanks for the post.

Have you tried removing the mobile app, re-installing and then authenticating your Roku account to see if the issue still occurs?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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