Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Re: App Crashes on Expert Picture Settings

I have a Samsung Galaxy s21+ with Android 11 and it does this. I'm going to buy a new TV and try a different streaming device brand. I can't believe this isn't being addressed. 

slappymagoo
Level 7

Re: App Crashes on Expert Picture Settings

Bought a Hisense U6GR a few days ago, my first experience with a Hisense product. Also getting the same "try restarting your tv" message on my Galaxy s9. Not happy about it but at least I'm apparently not alone. 

Re: App Crashes on Expert Picture Settings

Just upgraded to Android 12 and same behavior. Between this and Roku losing Youtube and Amazon Prime, I'm done with it. Good thing it's Black Friday soon. I can get a TV that let's me customize the picture with out a terrible app. 

AvengerJFB
Level 9

Re: App Crashes on Expert Picture Settings

I tried using Bluestacks for PC and emulate an android phone but Bluestacks does not support the Roku app yet. The devs said it might be fixed in the future so maybe at some point you will be able to do it from your PC.

0 Kudos
jrsinJC
Level 8

Re: App Crashes on Expert Picture Settings

It's not an Android 10 issue. I just tried it on my older android device with 8.1 and had the exact same issue. Wish I'd known this before buying the TCL Roku TV!

bbexperience
Level 8

Re: App Crashes on Expert Picture Settings

Just came in to join the chorus.  I have a Note 10+ running Android 11 and get this same error, but it's been happening for many, many months.  Really dumb Roku.

RokuDanny-R
Roku Employee
Roku Employee

Re: App Crashes on Expert Picture Settings

Hi everyone,

Thanks for the post.

Can you please provide further clarification about the issue you are experiencing? Are you getting an error message when this happens or is it simply crashing?

With more detailed information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
AvengerJFB
Level 9

Re: App Crashes on Expert Picture Settings

I made an image link so you can see.

https://ibb.co/64Trrsy

Just in case my email reply doesnt make it, the app straight up crashes upon picking Expert.

Things we tried:

Different phones

Different OSes

Reboot phone

Reinstall App

Reboot/Reset TV

Nothing works.

None of my TCL ROKUs accept Expert settings. I have Series 4 and 6 they all crash.

Re: App Crashes on Expert Picture Settings

Yep. Here are pictures. Going to Expert Picture Settings in the Roku app for my TV will give the error "Operation Error Please restart your TV if issue persists" then go back to the devices menu. As you can imagine, no amount of restarting will fulfill its needs. Screenshot_20211207-161109_Roku.jpg

 

Screenshot_20211207-161122_Roku.jpg

 

JimmyR
Level 8

Re: App Crashes on Expert Picture Settings

Exactly. I might add that a coupla times I got thru without the operation error, but when I clicked on any setting, the app was unresponsive, right after which app crashed.