Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Metsfan616
Newbie

Re: All apps' audio is skipping and choppy with Private Listening

I am currently dealing with this problem as well, the audio has skipped about 13 times through my hour long show watch. I updated the app and the error is still occurring. 

using a Westinghouse WR58UX4019 with Roku included

Roku app software version 10.2.1.13047499.6

iPhone 12 iOS 16.7.2

 

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Doggpound007
Binge Watcher

Re: All apps' audio is skipping and choppy with Private Listening

Sorry you are dealing with this.  It's a fully known and reproduceable issue that Roku has not done anything about.  I sucked it up and went with the soundbar a much more expensive unit which does fix the issue completely.  I did not get any refund or anything from Roku yet.

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schufflz
Reel Rookie

Re: All apps' audio is skipping and choppy with Private Listening

Known issue. Roku not bothered. Standard response is to blame your wi-fi even though it can stream 4k video without breaking a sweat. Wouldn't buy another Roku product after this experience. It's not fit for purpose. Constant skipping in private listening - and this is the feature I bought it for. 

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RokuERey
Community Moderator
Community Moderator

Re: All apps' audio is skipping and choppy with Private Listening

Hi @schufflz,

We're really sorry about the trouble with private listening. We understand that this is affecting a couple of users. Besides the info you've already shared, we'd like to know which specific channels you're trying to access where you run into this problem. Also, have you tried different Bluetooth headphones to see if they have the same issue?

Please keep us posted!

Regards,
Rey

ERey.
Roku Community Moderator
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KingdomLiving
Reel Rookie

Re: All apps' audio is skipping and choppy with Private Listening

The main one is YouTube. That's the one my husband uses most.  However it happens on Roku shows, prime, Disney and Netflix. (haven't tested on others) 

We have multiple headsets we have tried, but it also did it if it was just coming out of your phone, and not pushed to a Bluetooth, although it was not NEARLY as bad or as often.

We ended up buying a new Roku TV this month because of this specific issue. My husband is disabled and spends the bulk of the day watching TV, and was getting VERY frustrated not being able to hear his shows, while being kind and using a headset so I could watch something on my phone. 

(we have 3 different Roku devices we tried prior to buying the TV, all have the exact same issue.)

 

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