It is now February 2024 in this issue still exists. I just purchased a brand new stick 4K and having the exact same issue with private listening. I have tried three Bluetooth headphones and it's obviously not that and it certainly not my Wi-Fi connection. When is this going to be fixed and how do we get a refund in the meantime

It's not the headphones Here's what I do to minimize the crazy you experience every single time. Before I start my run I restart the roku. I then connect it to my phone via the app and it takes usually 2-3 times with the app crashing until it works. Once it works I get full workout without skips. Reboot it every time though. Even if only a day after restart it. Those sticks are not great for the audio we need.

"A couple" of users? How absolutely insulting. The issue has been clearly iterated by a number of people and it's obviously your device that's at fault. Fix it or lose customers. I don't have the time or inclination to do unpaid research for you.

I am having this same issue on a TCL 6 series Roku TV (not a cheap TV) and have had this issue for some time. Watching the TV but using headphones connected to the Roku app on my Pixel 8 Pro causes constant disconnects/reconnects/drops of the audio. The app and Roku O/S are all up to date. Tried different BT headphones (no luck). Each time the audio disconnects watching Netflix, causes Netflix to pause and reload (circle of death) and then video content resumes play which basically makes watching Netflix with headphones unbearable and pretty much impossible. Like listening to a random skipping CD!! Distance to TV is less than 10' and phone wifi is not the issue as the listening position is line of sight to the nearest access point. TV itself is hardwired cat6 to the switch so the issue is not that either. I have gigabit fiber service! Frustrated...

Hi, Kheerema. Thank you for joining us here in the Roku Community! We understand that you're having an issue with the private listening. No worries, we're here to help. To start, have you tried uninstalling and reinstalling the app? If so, try turning off the notifications when using the Roku app. This may be why it affects the performance of private listening. Please keep us posted. Regards,Reynan

A couple user's?!?!?! I'm sitting here scrolling this thread right now as I'm trying to watch Apple TV, Netflix and Prime Video with the exact same issue everyone else has been explaining. Both my Roku's has been doing this **bleep** for year's now. On different TV brand's, at least 8 different Bluetooth devices and it's the same exact issue on all the different variables. Pretty annoying when the audio skips every 20 seconds or so. Really pissed that I have 2 extra brand Roku's sitting in the box's as backup's and I already know it won't matter

All apps' audio is skipping and choppy with Private Listening

41 Replies

Piddlesticks
Reel Rookie
2 years ago
Have you gone to your phone app settings and given the Roku app camera and microphone permissions? Then open the Roku remote app and play a YouTube video, hit the asterisk on the remote app screen and then scroll down to adjust audio delay? That seems to be the fix.
- beartooths2
  Reel Rookie
  2 years ago
  Thank you. We have gotten this corrected and it’s working just fine.
Doggpound007
Binge Watcher
2 years ago
Re: All apps' audio is skipping and choppy with Private Listening
- RokuERey
  Retired Moderator
  2 years ago
  Hi Doggpound007,
  Greetings from the Roku Community!
  
  We'd like to be of assistance with this issue when using headphones.
  
  Could you tell us when you started seeing the issue occur? Have you tried any troubleshooting, and what didn't work?
  
  Please keep us posted!
  
  Thanks,
  
  Rey
  - Doggpound007
    Binge Watcher
    2 years ago
    The issue happens when using a bt headphone or a wired headphone.
    
    It has happened from day one of using this 4k stick.
Kalevy
Newbie
2 years ago
I'm experiencing this too. I've restarted my TV multiple times, un-installed and reinstalled the app, checked my internet, everything and I'm STILL experiencing this. It just suddenly started happening too, private listening is pretty much unusable now.
- Kheerema
  Reel Rookie
  2 years ago
  Yes, I'm still having the same issue. And no help from Roku on this defect.
  It absolutely sucks you have to connect headphones to this stupid roku app rather than directly to the TV!
  - seoulbrooks
    Reel Rookie
    11 months ago
    I have four Roku TVs and every time I try to use the private listening on the Roku remote app I get this broken audio problem. It is a real problem the ROKU team needs to solve. Been happening way too long. Does not matter what external speakers or headsets I use. It is definitely a Roku app or device problem. I find it strange their technical team cannot duplicate the problem and come up with a fix unless they are just ignoring it. I know I will not purchase any Roku devises in the future until this problem has been resolved. Roku team does not even bother to respond to the problem anymore. Maybe time to take the audio problems to more public venues.
Finando
Reel Rookie
3 months ago
Same issue still.
Roku TV, Shockz openrun pro2.
Use private listening from my Google pixel 7pro - choppy and unusable. Never had issues until last couple months.
Use private listening from my Samsung galaxy tab s10 ultra, works fine.
Sounds almost like a bit rate issue streaming via Bluetooth to me.
- Finando
  Reel Rookie
  3 months ago
  After some more testing it's not Bluetooth related, it's WiFi. TV was connected to my 2.4ghz SSID and my phone connected to my 5ghz SSID, with both on 2.4ghz the private listening works 100%.
  So if your router supports dual banding, especially if not merged, check this as perhaps your router isn't handling band steering very well. If your router or WiFi network merges the frequencies, try separating them and check that all devices are on the same one.
  If you use any kind of WiFi extenders in your home, make sure the devices are all connected to the same access point.
  - RokuRhea-V
    Community Moderator
    3 months ago
    Welcome! Finando
    
    It's great to hear you're able to fix your audio issue on all your apps. If you have other inquiries or problems. You can reach out here!
    
    Cheers,
    
    Roku Community Team
seoulbrooks
Reel Rookie
3 months ago
You get your problem resolved?
- Finando
  Reel Rookie
  3 months ago
  Mines all sorted, it was a WiFi issue with me. I obviously wasn't suffering the same issue as the others who have posted here but has the same symptoms.