Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Timpin89
Level 7

Airplay and AirPods won’t work at the same time

How do I use my AirPod pros at the same time I do Airplay on my Roku Tv? When I click Private Listening it automatically turns off my Airplay.

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4 REPLIES 4
Streamer317
Level 13

Re: Airplay and AirPods won’t work at the same time

Your taking about entirely different things. Airplay allows you to mirror or phone screen or cast something from your phone to your Roku. Your AirPods and connected Bluetooth to your phone. The only way to accomplish private listening to your AirPods is to use the Roku Remote Control app on your phone. Exactly what are you trying to do? 

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Cruz-Licea
Level 7

Re: Airplay and AirPods won’t work at the same time

AirPlay and private listening can’t happen at the same time, even if you have the app. I hate that, hopefully they do something about it.

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Sharkcatchem
Level 7

Re: Airplay and AirPods won’t work at the same time

I used to be able to do both, but as of lately when i select the headphone feature on the roku app, it exits airplay. No fix as of yet

RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay and AirPods won’t work at the same time

@Sharkcatchem

Thanks for the post.

We would be more than happy to look further into the issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-mobile device brand, model and OS
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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