Roku legacy products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

Roku XD/S 2100X - Unable to activate device

My Roku cannot connect to Wifi - it was factory reset within the past 24 hours but I cannot get any support, no one on the phone and no email to ask a question.  Does the device need to be upgraded?  It is old but it worked yesterday.

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