Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jim_in_CLT
Level 8

Private Listening constantly disconnecting, then reconnecting

On my android phone, Private Listening in Roku app continues to automatically cycle (I enable it, it disconnects itself, then it enables itself, then disconnect...on-going). Same thing happens with earphones, or without.  I have 4 roku devices, same experience for each (2  roku tvs, 2 roku devices). Private Listening works fine on my wife's android phone.  We have same make/model (Samsung S10+).  Same software version.  Several times I have uninstalled the app, rebooted the phone, then installed it again. No success.  We are on the same wifi.  I have compared every setting I know of between the phones.  Any settings I should look at specifically?

0 Kudos
4 REPLIES 4\
RokuIrene-S
Roku Employee
Roku Employee

Re: Private Listening constantly disconnecting, then reconnecting

Hi @Jim_in_CLT

Thanks for the info!

When did you see this issue start? 

This article helps address specific issues and provides ideas for general troubleshooting How do I solve problems with private listening?


All the best,
Irene

0 Kudos
Jim_in_CLT
Level 8

Re: Private Listening constantly disconnecting, then reconnecting

Noticed it about 3 weeks ago.  Spent several evenings working the issue.

0 Kudos
DLarson55
Level 7

Re: Private Listening constantly disconnecting, then reconnecting

I have the same problem. The ROKU help doesn't address the problem.

Don

0 Kudos
Jim_in_CLT
Level 8

Re: Private Listening constantly disconnecting, then reconnecting

My bandaid is to keep resetting my Samsung s10+ network settings.  Settings-> About Phone-> Reset -> Reset network settings.  That will work for several days, but eventually the issue resurfaces.

0 Kudos