Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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sebastianOM
Level 8

Re: Mobile app cannot find connected devices

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We all deserve a rapid solution from Roku. It is an update thing and they should solve it asap.

Doodly56
Level 7

Re: Mobile app cannot find connected devices

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Agreed— help!

KatjaForest
Level 8

Re: Mobile app cannot find connected devices

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When I told you about this issue I was made to contact the manufacturer.  Roku closed my ticket as a success despite me telling you it wasn’t fixed.  I now see other people are having the same issue. 

memkart
Level 8

Re: Mobile app cannot find connected devices

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All I know is, Sunday night when I turned on the tv, all was normal and functioning. I hadn't done or reset anything. They must have fixed something in their software. Good luck with yours.

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KatjaForest
Level 8

Re: Mobile app cannot find connected devices

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That’s also when mine finally gave up again.

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a_fields
Level 8

Re: Mobile app cannot find connected devices

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Regarding your reply asking for more info, what if we can’t get this information because…you know..we don’t have a remote to get into settings?

KatjaForest
Level 8

Re: Mobile app cannot find connected devices

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Oh, they’ll make you buy a new one.  I had the same problem.  But new remotes generally need to be set up with the original remote.

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a_fields
Level 8

Re: Mobile app cannot find connected devices

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I’ve been using the roku remote app for almost as long as I’ve had the tv because I lost my regular remote but even buying a new remote would be pointless because I can’t even set it up because I can’t turn the tv on. Lol. 

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KatjaForest
Level 8

Re: Mobile app cannot find connected devices

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Yeah I’m pretty sure they just want us all to buy new TVs.  Which I sure can’t afford and I won’t be buying Roku again.

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sebastianOM
Level 8

Re: Mobile app cannot find connected devices

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In my case, I still have problems! I will check the guarantee and try to return this useless TV

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