Also sent a PM to Danny earlier today and just posting info here as a backup.
Roku TV- 7832X
Westinghouse Model WR75UX4200
Serial Number (in system info) YN00P9975266
Serial Number (on back of tv) W201020M05318
Software Version 10.5.0 build 4201-AM
My internet provider is a Xfinity.
Like most other people having trouble with this update the grand majority of the apps I have (YouTube, VRV, Vudu, Prime, etc)have either worked very slowly or not at all since 11/04. Netflix is the only app that seems to function properly. Also, the ad on the right side of the screen fails to load. I have been following this thread in the weeks since and have tried every troubleshooting option (reset, factory reset, unplug tv, reset router) and nothing has worked. I even called Westinghouse customer service and no aid was given. Infrequently, the ad on the right that I mentioned has loaded and things seem to be working again, but this has never lasted more than a day.
I followed instructions, but i'm not getting an icon that allows me to PM to Danny. Like many here, I am also having problems with Westinghouse TV with Roku, also since update 10.5. I can only load Netflix. And the connection, though "excellent" according to the network check, is slow. The Amazons and Disney and HBO Max's still send a bill, whether or not you can get the shows....
I just now got a message back from Danny but I checked for a software update at 3:00 today and they had pushed back the roll back to my device. I would recommend checking under software updates to see if it is available. Or you can just wait for the message back.
Thanks for you patience while we investigate the issue you are experiencing.
If you have not already provided us with your device information in this thread, please send me a Private Message (PM) with the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -summary of the issue you are seeing
Once we have this information, we will be able to assist you further.
So we have to be active members of this forum before we are allowed to PM someone for technical support? How on Earth does this make sense? Yes I read the post about spam but that makes no sense, leave PMs open on the end of staff profiles then.
My now completely useless device, which fails to load any and all channels since the 10.5 update came out last week:
Roku TV 7105X
Device ID 9T67C9343661
Issue ID 61-466-485
All I want is for my software to be reverted back to its previously working perfectly fine state.