Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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wbread99
Level 7

Can I create a custom 'Welcome Home' screen on my TV?

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I am bringing home a new foster child into the house soon. Is there a function in the ROKU software or an app that I can download that I can use to welcome her into the house on the TV I have in that room?  Something very similar to we see when we check into some hotels and the TV says "welcome Mr. X, enjoy your stay".

Thanks in advance!

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RokuTannerD
Level 19

Re: Can I create a custom 'Welcome Home' screen on my TV?

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Hi there! 

Thanks for reaching out! There is a feature we offer called Guest Mode, which will allow you to set up a custom welcome screen on the Home screen. You can see more about how to set up and use Guest Mode in our support center here.

Thanks,

Tanner

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10 REPLIES 10\
RokuTannerD
Level 19

Re: Can I create a custom 'Welcome Home' screen on my TV?

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Hi there! 

Thanks for reaching out! There is a feature we offer called Guest Mode, which will allow you to set up a custom welcome screen on the Home screen. You can see more about how to set up and use Guest Mode in our support center here.

Thanks,

Tanner

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SWLinPHX
Level 8

Guest Mode Custom Welcome Message Error

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Except the guest mode custom welcome message feature has not worked for a long time. It is a known issue and tells everyone that there is a “publishing error and cannot be published at this time”.

https://www.homeescape.com/m/resortvacationrentalsptc/
menotti
Level 7

Re: Guest Mode Custom Welcome Message Error

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Same issue here. Is it ever going to be fixed?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Guest Mode Custom Welcome Message Error

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@menotti

Thanks for the post.

Can you please specify the issue you are experiencing? What are the exact steps to reproduce the issue? Can you provide a screenshot of the issue happening?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
SWLinPHX
Level 8

Re: Guest Mode Custom Welcome Message Error

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It's nothing hard to explain.   After you select and type in your custom guest welcome message and submit it an error notice pops up saying "there is a publishing error and it cannot be published at this time”.

Have you tried it on the consumer end yourself?  Don't you get the error message too or are you able to make it work from the public end?

https://www.homeescape.com/m/resortvacationrentalsptc/
legacymaker
Level 7

Re: Guest Mode Custom Welcome Message Error

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Doesn't work for me, either. Get it together Roku.

menotti
Level 7

Re: Guest Mode Custom Welcome Message Error

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@SWLinPHX wrote:

It's nothing hard to explain.   After you select and type in your custom guest welcome message and submit it an error notice pops up saying "there is a publishing error and it cannot be published at this time”.

Have you tried it on the consumer end yourself?  Don't you get the error message too or are you able to make it work from the public end?


Yep - exactly this.

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RokuMary-F
Roku Employee
Roku Employee

Re: Guest Mode Custom Welcome Message Error

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Hi everyone,

Thank you for reporting this issue to Roku Community!

I have already escalated this issue to the appropriate team to investigate further.
Once they provide me with an update I'll be sure to let the Community know.
We appreciate your patience while we investigate this issue. 

Best regards,
Mary

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ademcjade
Level 7

Re: Guest Mode Custom Welcome Message Error

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RokuMary, any updates from the Roku programming team on the inability to publish custom welcome messages for the Guest Mode screen?

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