Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Inguf341
Level 7

Bottom half of screen of TCL Roku TV randomly turns dark.

So I have been using my TCL Roku TV for quite some time now. Most of it's years of life have come from me using it as a computer monitor. Everything was perfectly fine until yesterday, when my screen completely dimmed. Upon turning it on and off, everything was fine, until a few minutes have passed. Thats when the bottom half of my screen dimmed out. I have tried everything I can, I tried powercycling it many times and that worked, for ONE DAY, today it started doin the exact same thing. I can't try any other method, considering I don't have a remote to control my TV with. Is there anything I can do?

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RokuLianna
Roku Employee
Roku Employee

Re: Bottom half of screen of TCL Roku TV randomly turns dark.

Hi @Inguf341


Welcome to the Roku Community!

Have you tried contacting the TV manufacturer - TCL to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. They'll be the best ones to help regarding your issue. 

You can contact them here: TCL Support. Call them at 1-877-300-8837.


Please keep us posted on what you find out.


Warm Regards,
Lianna

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