Hi viosde,
Welcome to the Roku Community!
We understand that you are encountering issues navigating the channel store using the Roku Mobile app controller after updating the Roku Ultra to OS 14.0.4. We would be more than willing to sort this out for you.
To further investigate the issue, we would like to know the following details below:
In the meantime, could you please try to add another channel to see if the app is still crashing?
Providing this information will help us to look closely into the issue. We look forward to your response.
Regards,
Riamie
Hello.
Here is my configuration:
iPhone 11 Pro Max (iOS 16.0.2)
Roku Ultra 4800X (OS 14.0.4, build 4.12218-C2)
The Roku App (official), Software version 11.4.1.16902284.10
When I try to install any channel via The Roku App (official), the app crashes.
Hi viosde,
Thanks for the update and for providing the details precisely.
Rest assured that we already forwarded your information to our Roku appropriate team for review. In the meantime, your patience and cooperation are highly appreciated as we work on this issue.
Please let us know if there's anything else you would like to address. We would be more than willing to assist.
Regards,
Riamie
Hello
Facing the same problem
Can some one update on the status for this problem ?
Maybe you guys just changed app store id ? (previously it was '11')
If so what is the new one ?
