Hi, my channel Bay Area HQ has been in testing since the first days of May. I submitted the Channel in February. In the email I got it says:
"You will receive another email when the channel progresses to the next phase of testing or is rejected. If you have any questions about the status of your channel and more than a week has passed without hearing from us, please don't hesitate to contact us at email@example.com"
I emailed 3 times and no response. Has anyone experienced this? I live near the office of ROKU in Saratoga, so should I go to the HQ and ask them directly?
In the same boat! Will be a whole month of testing in 6 days. E-mails go unanswered. So don't feel bad. There are only 2 people doing the testing. Mine is a live channel, realy nothing to check but if it's dependable. I will continue to play the waiting game. I feel like I check the channel store several times a day for it to be on.
Please disregard. I'm working with Scott Musser who is helping us with the issue. He was able to show us how to verify which version we submitted. I will get the correct package submitted and will update this thread once I've verified with debug information that the correct package was submitted.
Actually in this case I'm the one that dropped the ball not the review team. When I went to go update the package that I submitted with the fixes they required it for some reason didn't take. And I had no way of verifying (that I knew of at the time) that the package that I submitted was correct. But I've since figured it out and gotten the issue resolved. Not Joel's & teams fault. My fault.