Remotes

[cwdrift]

the power button and volume not working.  Have tried both of the procedures in ROKU help.  I have a 12 year old Vizio TV  is that an issue

[RokuJharra-Q]

Hello @cwdrift, and welcome to the Roku Community!

We appreciate you reaching out regarding the volume and power issues with your Roku remote. We’re here to assist you in resolving this matter and we’ll do our best to help you get things back on track.

Follow the steps below to set up your voice remote:

• Go to Settings > Remotes & Devices > Remote > Set Up Remote for TV Control. 

NOTE: 

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device could not detect the correct information about your TV. However, you can manually enter the brand by choosing Enter TV brand.
4. A list to the right populates as you enter the brand using the on-screen keyboard. After populating, you select the music and begin playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute the volume, using the first of multiple remote codes for the TV brand you entered. After trying each code, you are asked if the music stops playing. When it does, select Yes. 
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue has been resolved or reply to this thread for further assistance. We would be happy to help you.

Thanks,
Jharra

[cwdrift]

I tried that procedure and the second one in ROKU help neither worked.  It did identify my TV correctly as an VIZIO

[cwdrift]

I tried that procedure and the second on ROKU HELP  neither worked it did identify my TV correctly as a VIZIO