Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rvguest
Level 7

voice remote responds to tv dialog

Do any of you have a voice pro remote that apparently responds to tv dialog?  A couple of times tonight, the program was interrupted but a voice search command that we didn't issue!!

0 Kudos
2 REPLIES 2
RokuIrene-S
Roku Employee
Roku Employee

Re: voice remote responds to tv dialog

Hi @rvguest

Thanks for the post.

What are the steps to reproduce the issue you are seeing? Can you provide the tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)?

Once we have this information we will be able to investigate further the issue.


All the best,
Irene

0 Kudos
rvguest
Level 7

Re: voice remote responds to tv dialog

I turned the switch on the side off, so now it doesn't respond to tv audio.  We just use the mic button to do voice control.

Thanks for your reply!

0 Kudos