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NEron
Reel Rookie

right arrow button on new remote does not work remote useless

I also am having the problem with the right arrow key on my voice remote works intermittently and only if I press extremely hard on it.  How can I get you my personal contact info?

 

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RokuEuniceL
Community Moderator
Community Moderator

Re: right arrow button on new remote does not work remote useless

Hi @NEron

Greetings from the Roku Community!

Thanks for sharing this information with us, and we're sincerely sorry about this. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."

We look forward to hearing from you.

Kind regards,                                                                                                                                          Eunice

Eunice L.
Roku Community Moderator