Remotes

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Conrad1
Newbie

remote suddenly stopped working

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Old remote stopped working even with new batteries; a new remote doesnt work either.  How do I get the remotes to work?

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makaiguy
Community Streaming Expert

Re: remote suddenly stopped working

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@Conrad1-

What did you get for your new Roku remote?   If the new remote is a point-and-shoot (no Voice) remote for Roku streaming devices it won't work with your Roku TV because Roku TVs respond to a different set of infrared commands than separate Roku devices do

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: remote suddenly stopped working

Jump to solution

@Conrad1-

What did you get for your new Roku remote?   If the new remote is a point-and-shoot (no Voice) remote for Roku streaming devices it won't work with your Roku TV because Roku TVs respond to a different set of infrared commands than separate Roku devices do

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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