Remotes

[Helimarc]

• OKI have an onn. roku TV but the only remote I have is 4 it is a Hisence remote that That worked completely fine up until it got disconnected from my account. It has no pair buttons. On the back of it and now My. Left directional button doesn't work and the down. Directional pad doesn't work. Yes, I know I can go down by hitting the . Fast forward, but I still can't go down in certain areas like. To hook up to my Wi-Fi  and  password and then hit connect. I can't get to connect

[RokuCarly · Accepted solution]

Warm greetings here in the Roku Community, @Helimarc!

Thank you for letting us know about the issues you've encountered with the functionality of your Roku remote's left and down buttons. We're here to help you contact the correct support.

Please be informed that our support services are limited to the operating system of your ONN Roku TV. For specific hardware-related issues, particularly the remote, we recommend contacting ONN's Support directly. ONN manufactures its hardware, including the remote, and can provide specialized product assistance. You can request a replacement as well.

You may reach them here: ONN TV Support

We hope you get everything sorted out soon and appreciate your continuous support.

Best regards,
Carly

[makaiguy]

Roku now sells their own remote that works with Roku TVs from all manufacturers.

https://www.roku.com/products/accessories/roku-tv-remote