Forum Discussion

shernic76's avatar
shernic76
Reel Rookie
4 years ago
Solved

down arrow on remote does not work

all my buttons are working except for the down arrow - so frustrating that you can't go to customer support directly with this issue! the button is not stuck and as I said everything else is working! please help! it is not voice activated so I guess it is a simple remote?

 

remotes
  • renojim's avatar
    renojim
    4 years ago

    Remotes do wear out.  I have to mash the OK button on one of my remotes pretty hard to get it to work.  If it's still under warranty you could go for a warranty replacement.  Otherwise you'll have to get a new remote or try to fix it yourself.  You could also use the app on your phone or tablet to act as a remote.  If you have a simple remote then there are plenty of universal remotes out there that support Roku.

    https://support.roku.com/article/208757058

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    shernic76-

    Is this a remote for a Roku TV (one with Roku functions built in) or is it for a separate Roku device that is hooked up to the TV?

    If it is for a Roku TV, Roku just supplies the Roku operating system, the tv manufacturer supplies and is responsible for the hardware.  Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Roku-TV/m-p/698232#M9

    • shernic76's avatar
      shernic76
      Reel Rookie
      4 years ago

      this is just a roku remote for a device attached to tv - not a Roku TV

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 years ago

        Remotes do wear out.  I have to mash the OK button on one of my remotes pretty hard to get it to work.  If it's still under warranty you could go for a warranty replacement.  Otherwise you'll have to get a new remote or try to fix it yourself.  You could also use the app on your phone or tablet to act as a remote.  If you have a simple remote then there are plenty of universal remotes out there that support Roku.

        https://support.roku.com/article/208757058