Forum Discussion

gft77's avatar
gft77
Reel Rookie
2 years ago

Wrong remote came with my Roku TV

I purchased a 55" Roku Select Series 4K TV yesterday (05/21/24) and when I opened everything up, I was disappointed with the remote that it came with.  On the Roku website, it says this TV should come with an "Enhanced Voice Remote", but mine came with a basic remote instead.  Do you think this is something the company would resolve for me since their website clearly states the TV should come with the better remote?

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1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, gft77!

    We appreciate you bringing this to our attention. No worries! We'd be happy to look closely at the remote that came with your Roku Select Series 4K TV so we can better assess your concern.

    Kindly let us know the following:

    • When you received the box, was it fully sealed, or was there any damage?
    • Which specific remote came with your Roku TV? (Identify your remote)
    • What location did you purchase this Roku TV? Was it through a website or from your local store?

    We look forward to your response so that we can provide you with the most accurate resolution possible.

    Best regards,
    Carly