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esagalyn
Reel Rookie
‎10-05-2022 10:41 AM

“Wireless Receiver not detected”

Brand new streaming stick 4K. Wireless receiver is plugged in properly to HDMI (this is my second streaming stick for the second tv so I know how to set up.) Starts to set up language and then this error message pops up - can never get past setting a language. Seems others have had this problem and were sent a new receiver.

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3 REPLIES 3
RokuDanny-R
Retired Moderator
‎10-11-2022 02:54 PM

Re: “Wireless Receiver not detected”

@esagalyn

Thanks for the post.

If you are unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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pg22
Newbie
‎12-20-2022 11:01 AM

Re: “Wireless Receiver not detected”

I am having the same problem. Everything is connected properly and tightly. Keeps telling me to plug in the wireless receiver.

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Tivoburkee
Community Streaming Expert
‎12-20-2022 12:01 PM

Re: “Wireless Receiver not detected”

@pg22 

The usb does it have a bump in it? Thats the long-range wireless receiver, it is what the remote and internet communicate with, you can't use a regular usb it has to be the one supplied. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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