Remotes

[Jangles001]

Remote battery draining. 

Serial number:  YH00CH515448

[Marylisicky]

Hi - I’m having same issue. Serial number is YF0029205854. 

thank you 

[EmileeMI48854]

I have a TCL/65" (Roku) SmartTV, and same issue where the remote drains the battery constantly.  When not in use, I just take out the batteries until I have to use it again so it won't kill the batteries.   

[Liasa]

Danny,

Per your request our serial #YHOOGP289826

Not only does the remote drain the batteries excessively like having to replace them weekly, but after having replaced them several times and testing the old batteries, each time we find the batteries still have half their life remaining so the remote is not working with batteries at 50% or below as well.

[jl7498]

Model 3800RW

Serial number YF004M548718

Device ID CU3884548718

[strickjn]

Thank you! The serial numbers of my 3 streaming stick pluses are:

YH0081187060

YH0041766530

YH00DH619831

[RokuDanny-R]

@efleming @Lam2 @Jlundy

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Marve_Lous]

3810X

YH003C755897

[RokuKariza-D]

@Marve_Lous

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Ltwolf]

YH005C225093