Remotes

[akemper]

I have been having the exact same mic issue with my Roku 4.  The other members describe the problem perfectly.  I have also tried all of Roku's recommended steps.  What is needed is an actual working solution or an easy way to change out the remote hardware for a working version through Roku.

Roku needs to provide a path for a free or highly discounted exchange of their now documented defective voice remotes for ones with a mic that will work correctly with the latest Roku software version.  The Mic on my remote worked just fine when I bought it.  All other buttons continue to work just fine except for the mic "voice commands" feature.  I believe version 10 of the software is what killed it.

[RokuDanny-R]

@akemper

Thanks for the post.

Can you please specify the issue you are experiencing? 

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 
-what specific troubleshooting steps have you already taken to try to resolve the issue

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[akemper]

Danny,

Its real simple.  There is a defect in the Mic of one of my Roku 4 remotes.  It is not the Roku 4 unit, is the Mic that is part of the Roku 4 remote unit that is the issue.  I have two Roku 4 units.  I have swapped and resynced remotes.  The problem followed the defective remote not the Roku 4 unit.

Let's save the 2 hours of needless back and forth discussion and just sent me a link where I can get a replacement voice remote for $5.00

[Tivoburkee]

Your Roku 4 is came out in 2015, its way out of warranty, if you want a break in price try your upgrade page:

Roku | My offers

and the cheaper voice remote is out of stock, try walmart. Or replace with cheaper universal from Walmart:

onn. R113663 6-Device Universal Remote - Walmart.com