Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Voice Remote Pro— Factory Rest Possible?

I just received my voice remote pro. After the initial pairing, all of the buttons were working fine. It could power off the tv and control the volume. As I continued to complete the set up, I came to the step where it wanted more information about the tv. That’s when the tv power and volume buttons stopped working. The settings for my tv never got the music to stop playing. Oddly, using the voice commands will still control the volume and turn the tv off, but not back on. 

Anyway, it was working, so if there is some way to return the remote to its initial out of the box settings, hopefully it will work again. However, resetting and re-pairing the remote or trying to get the roku to forget it hasn’t helped, as it must still remember the botched attempt to put in a tv code. Does anyone know how to do a factory reset of the remote or know what initial tv code it came with right out of the box? 

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6 REPLIES 6
makaiguy
Community Streaming Expert

Re: Voice Remote Pro— Factory Rest Possible?

@Ranger-Rooster-

Have you tried "forgetting the remote" and setting it up again?
Settings > Remotes and devices > Remote (in use) > Forget remote

If it still doesn't work, some people have reported success by not resetting using the "Remote (in use)" option, but by setting it up as a new device:
Settings > Remotes and devices > Set up a new device > Voice remote

Roku Community Streaming Expert
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
rstruitt
Level 7

Re: Voice Remote Pro— Factory Rest Possible?

The forget remote option is absent on the voice remote pro. 

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renojim
Community Streaming Expert

Re: Voice Remote Pro— Factory Rest Possible?

@rstruitt, I believe that option is only available if you have more than one remote paired.  I don't think you can forget the only remote that's paired, but I'm too lazy to pair another remote to see if that option appears.

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wannaknow
Level 8

Re: Voice Remote Pro— Factory Rest Possible?

Thank you @Ranger-Rooster ,

Your suggestion of "Settings > Remotes and devices > Set up a new device > Voice remote"  worked for me.....

I had been trying to set up a new Voice Remote Pro as a "set up remote" & of course wasn't getting any where....

I'm a happy camper now, everything seems to be working as it should.... Smiley Happy .......

 

makaiguy
Community Streaming Expert

Re: Voice Remote Pro— Factory Rest Possible?

@wannaknow-

I applaud you for finding a year old post that solves your problem.  Most people don't bother to search.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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wannaknow
Level 8

Re: Voice Remote Pro— Factory Rest Possible?

Its called "desperation"....especially when I knew it was something very simple that I was overlooking.... Smiley Very Happy .....

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