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Jh1151
Newbie
‎03-04-2024 04:56 PM

The sound keeps muting when I try to adjust the volume up or down.

I have the roku soundbar pro. When I adjust the volume up or down, it will automatically mute to unmute I have to press and hold the mute button on the remote. Why does it do this?

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RokuERey
Community Moderator
Community Moderator
‎03-05-2024 02:08 PM

Re: The sound keeps muting when I try to adjust the volume up or down.

Hi @Jh1151,

Thanks for reporting this case here in the Roku Community, and welcome!

We'd like to be of support with this remote issue. Could you tell us what Roku remote you have paired to this? Is this the Roku Voice remote or the Voice Remote Pro?

In addition, when did you start seeing this and what troubleshooting steps have you taken so far?

Let us know more about this so that we further work on this.

Thanks,
Rey

ERey.
Roku Community Moderator
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