Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Heartwood
Channel Surfer

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

This forum is useless. No one here works for Roku. It’s a community based forum. 

0 Kudos
RokuJharra-Q
Community Moderator
Community Moderator

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

Thanks for keeping us posted, @bbauer5874!

We truly appreciate the time you took to provide us with information about your Roku devices, and we sincerely apologize for any inconvenience.

Based on the information provided, the device's current version is 12.5.5. Can we please try a manual software update to see if the issue persists?

For step-by-step instructions on manually updating your Roku streaming device, please visit our support page on "How do I update the software on my Roku device"

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Thanks,
Jharra

 

Jharra Q.
Roku Community Moderator
0 Kudos
bbauer5874
Reel Rookie

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

Just tried manual update with no change,  system says that version is the latest. 

0 Kudos
bbauer5874
Reel Rookie

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

Still no options from Roku, !!.. you should be embarrassed

0 Kudos
Thanh1
Newbie

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

I have the same issue also

0 Kudos
Thanh1
Newbie

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

i have the issue where the volume keeps going up or down or the tv is taking too many inputs

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: TV volume changes on its own with Roku ultra and 4K streaming sticks

Jump to solution

Hi, @Thanh1 @bbauer5874!

Thank you for bringing this to our attention. No worries! I'd be happy to suggest some troubleshooting steps to help you resolve this. 

If your Roku device is running the latest software version, I highly suggest rebooting your device by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

If the issue persists, try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the volume buttons.

I'll be looking forward to your update. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.