Forum Discussion

Heartwood's avatar
Heartwood
Channel Surfer
2 years ago

TV volume changes on its own with Roku ultra and 4K streaming sticks

Model: 4802X Roku Ultra, serial no.: X010005HA0ME, software version: 12.5.0 • build 4178-C2 having issues where volume increases all by itself. Unable to add to existing reported threads. This is a s...
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Albert62's avatar
Albert62
Newbie
2 years ago

I am having major volume issues, it will max out on its own or go so low its seems mute. On many occasions it would actually get so loud it sound like my speakers blew out, I had no issues till just about almost six months to a year now, it's so aggravating, also resume is not functioning properly either, when the volume messes up I back out of it then go to resume and it starts at the beginning of the movie again.

  • Nvdebs's avatar
    Nvdebs
    Newbie
    2 years ago

    I have this same issue on all my Rokus. I don’t have a fix but the best way I’ve found to deal with it is to just rewind a second or two and then play and the sound returns to normal. Not ideal but less disruptive than exiting or restarting. I’d love for Roku to fix this problem. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Albert62

    We appreciate your first post here in the Roku Community.

    We're sorry to hear about the issue you've encountered with your Roku device, and we'd be more than glad to assist. This will be subject to investigation. Could you please provide the following information below:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • A photo or video clip referring to the issue,

    Once we have this information, we'll be able to forward it to the appropriate Roku team for investigation.

    We look forward to hearing back from your response.

    Best wishes,
    Kash