Forum Discussion

Heartwood's avatar
Heartwood
Channel Surfer
2 years ago

TV volume changes on its own with Roku ultra and 4K streaming sticks

Model: 4802X Roku Ultra, serial no.: X010005HA0ME, software version: 12.5.0 • build 4178-C2 having issues where volume increases all by itself. Unable to add to existing reported threads. This is a s...
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RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Heartwood,

A warm welcome to the Roku Community!

We'd like to know more about how we can help. For us to help you better, we will ask a set of questions to isolate the issue; Keep us posted on what you find out.

  • When did you start seeing this issue occur?
  • Were you previously able to control your TV volume and power?
  • Have you tried to re-pair the remote and restart the Roku device?
  • What troubleshooting steps have you already taken to try to resolve the issue?

Once we have this information, we will be able to investigate further.

All the best,

Chel

DesertDrifter's avatar
DesertDrifter
Newbie
2 years ago

What is the solution to this problem?  We have a 4K ultra and the volume reduces for some content as well.

Plus, the ads on the Roku Channel are 2-3 times LOUDER than the movie sound, consistently.  Even tried leveling the sound and your ads are easily twice the volume level of the movie.  Tried watching Sully yesterday and this morning, both times YOUR ADS WERE MUCH LOUDER THAN THE SHOW.  

  • Heartwood's avatar
    Heartwood
    Channel Surfer
    2 years ago

    I haven’t been provided a solution yet. This forum is non Roku employees who can’t help other then telling me I’ve got food in my remote causing it to increase and decrease the volume. Or did I reboot l, restart, stand on my head. They even tried asking me for personal info. All hogwash. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Community Users,

    Thank you for keeping us posted here in the Roku Community!

    We understand you are having problems with the volume changes on your Roku device. We would be happy to look further into this issue, but we need more details. Kindly provide us with the following information:

    1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    3. Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
    4. Troubleshooting steps you have taken to try to resolve the issue.

    Once we have this information, we will be able to investigate further.

    Best regards,
    Eunice

    • Heartwood's avatar
      Heartwood
      Channel Surfer
      2 years ago

      No disrespect Eunice, but I already posted that information in January. I’m sure you’re a good person but since no one here actually works for Roku, you’re wasting my time. Good day to you.