Hi Heartwood,
Thank you for updating us!
We'd like to investigate this issue further. Is this the original Roku remote, along with the Roku device?
We look forward to hearing from you soon.
Thanks,
John
I'm very frustrated with my Roku 's. This has been happening for years. Check back there are MANY complaints. Never a fix always asking for more info. This is crazy. Please advise i hate waking up my family because the volume suddenly comes back on its super loud. It happens on all of my Roku's. I like Roku but i will switch if you can't fix it. Please help
Agree. I found out people here who offer help are not even employed by Roku. Just another forum with folks who think they know how to fix issues. But it’s a program issue. Roku better wake up before they lose a lot of customers. When I reported the volume issue, they actually want personal info from me and asked me things like is there something stuck in the remote. SMH. Good luck everyone, looking into fire stick next.
