Remotes

[Clangers]

I purchased a Roku Streaming Stick 4k. One of the 4 retaining lugs on the power adapter broke when I first attached it to the wall plug. The actual Streaming Stick is working great and I have it all set up so don't need this replaced. Am I able to have just a replacement power adapter sent out to me?  

[RokuKariza-D]

Hello @Clangers

Thanks for reaching out here in the Community!

Please reply here with the serial number of your Roku device. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

We look forward to your response.

All the best,
Kariza

[Clangers]

SN:S09241AP7SMK

[RokuKariza-D]

@Clangers

Thanks for the prompt response!

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

We appreciate your patience and understanding.

All the best,
Kariza

[makaiguy]

My Roku Streaming Stick 4K Plus came with a standard USB power adapter with a rated output of 1.5 amps.  You may be able to find one locally a lot faster than waiting for Roku to follow up and send you one.  The Roku will only draw what it needs so any USB adaptor rated at 1.5 amps or greater will do,. When you get the one from Roku, you'll have a spare.

[Clangers]

How do I get this issue reopened? I went through Roku support, they claimed to have sent the part out to me but it didn't arrive. I tried to respond through the 'Ticket' that I was issued with but had no reponse so I presume that the 'Ticket' has closed. It's been over a month now since I started the process so becoming quite frustrated.

[TrooperDada326]

@Clangers  The cable is out of stock on the website. Hence why you have yet to receive it. The cable is $20. For $40 you can buy a new stick 👍🏻

[Clangers]

It was a new stick I purchased, but the plug was broke. Roku agreed to send a replacement plug. It was sent to my address when I was at work, with no option to leave in a safe place or with a neighbour. It has now been returned to Roku (or whoever supplied it). I don't know how to kickstart the process.

[TrooperDada326]

@Clangers      https://support.roku.com/article/208757058

[RokuDanny-R]

@Clangers

Thanks for the posts. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns and information to our Support team. They will follow up and assist you.

Thanks,
Danny