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DanE65
Newbie

Streaming Stick 4K - Remote loses connectivity, requires factory reset

Hello,

I have two of the Streaming stick devices with the voice remote and standard batteries.  Frequently, the remote has been failing to function, it may be able to turn on TV, but cannot be recognized by Roku device.  After checking batteries, still no luck.

I have tried to "disconnect" but it usually does not work.  I can use the "reset" button on stick, but then i have a factory reset which requires an awful lot of configuration and sign-ins before regaining functionality.  I loved the Roku ease of use, but this situation is unacceptable.  What can be done?

 

 

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