Remotes

[Dmartin1]

Have control with other functions.  Just not up or down selection. 

[RokuTakashi]

Hi, @Dmartin1 

Welcome to the Roku Community.

I appreciate you reaching out and sharing your concern about the buttons on your Roku Streaming Players remote. I'm here to help.

Here are a few tips to ensure that nothing is blocking the path between your remote and streaming device.

• Make sure you can see the front of your device. Your remote must have clear, unblocked line of sight to your streaming device. When the streaming device is powered on, you should see the status light on the front of the device.
• Test your remote from various positions. Move your remote to the left and right while making sure it is always pointing directly at the front of your streaming device. If possible, move your streaming device to a position where it responds more reliably.
• Do not hide your streaming player. If your streaming player is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked. Do not install it inside a closed cabinet or behind your TV.
• Replace the batteries on your Roku remote.

For more information, you can visit this support article on How to fix your Roku simple remote that is not working

Hope this helps, and let us know if you have further concerns or inquiries.

Thanks,
The Roku Community Team.