Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Aemiller
Level 7

Sent Remote Back for Replacement Haven’t Heard Back Yet

Sent remote back because it was broken/not working and under warranty for replacement (had literally just gotten it before it quit working) and have confirmation that it was delivered to their office on 10/15/21. The message I had received from them via email during the return process says that a replacement was to be shipped out 1-2 business days after receipt of original but I have still not received the replacement.

I have been emailing customer support but haven’t been given any information/update. There is no customer service number that I can find. Any advice on how to get this escalated so I can get my replacement device? Thanks!

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Sent Remote Back for Replacement Haven’t Heard Back Yet

Bringing this to the attention of Roku employees @RokuDanny-R & @RokuKariza-D

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Aemiller
Level 7

Re: Sent Remote Back for Replacement Haven’t Heard Back Yet

Thank you! Hoping to get answers soon!

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