Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ElfinTheSand
Level 7

Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

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Have Samsung Smart TV, and recently purchased #ROKU 4k streaming stick mainly to use remote to power tv’s volume. It does not work. Each time I input a single character into the “Find your tv brand” box, it immediately says no tv found. I believe it is because this particular tv uses the One Connect box, where all the HDMI accessories plug into, including the ROKU Stick. The tv has no built in hdmi ports in the tv itself. So there is no option to have the ROKU 4k Stick plugged directly into the tv. The ROKU stick thinks it’s plugged into an accessory and not a tv

Is this something ROKU has investigated, and if so, is there a workaround? The ROKU stick works very well as a streaming device and the picture is great, but I’m still left with having to use two remotes.  

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MilesT
Level 14

Re: Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

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If the TV doesn't have a direct HDMI connection, then the CEC part of HDMI might not work, and roku uses cec to control the TV.  Unlikely to be an easy fix.

A roku box (eg express4k or ultra) can use IR remote, e.g. oneforall which can also control the TV.

Not a Roku employee

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ElfinTheSand
Level 7

Re: Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

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Yes, this seems to be the case. The one connect box sure makes things difficult, no wonder Samsung no longer makes them; good idea, bad result.

oh well, lesson learned. I’ll just resign myself to a 2-remote experience until it’s time for a new tv.

thank you.

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renojim
Community Streaming Expert

Re: Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

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It's been reported many times.  I think Roku is looking into it.  I don't know of any workarounds.  I don't know if it will help, but the usual steps to take when a Roku acts up is to reset everything involved - gateway/modem/router and Roku.  Just unplug everything for a few seconds and plug them back in.  On the off chance that it helps, let us know.

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MilesT
Level 14

Re: Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

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If the TV doesn't have a direct HDMI connection, then the CEC part of HDMI might not work, and roku uses cec to control the TV.  Unlikely to be an easy fix.

A roku box (eg express4k or ultra) can use IR remote, e.g. oneforall which can also control the TV.

Not a Roku employee
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ElfinTheSand
Level 7

Re: Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

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Yes, this seems to be the case. The one connect box sure makes things difficult, no wonder Samsung no longer makes them; good idea, bad result.

oh well, lesson learned. I’ll just resign myself to a 2-remote experience until it’s time for a new tv.

thank you.

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