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Spaigo9
Newbie

Roku ultra remote will not charge

My Roku ultra remote will not charge. When I plug it into the charger that came with it, the light flashes green & the tv shows the remote is charging but never goes higher than 0%

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Roku ultra remote will not charge

@Spaigo9-

I can see a couple of possibilities here.  Either the remote really is not charging, or the reporting of its charge level is not working.

Does the remote actually control the Roku when it says there is 0% charge?

Does restarting the Roku make any difference?

Does re-pairing the remote make any difference?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Spaigo9
Newbie

Re: Roku ultra remote will not charge

The remote does work but dies pretty quickly after. I will try the other two recommendations. Thanks for the response 

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makaiguy
Community Streaming Expert

Re: Roku ultra remote will not charge

If it only works a short time then dies, that sounds like it's really not charging.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos