I spent over 30 minutes in chat with 4 different people trying to get a resolution to my problem. Representatives kept leaving chat. Here's the transcript:
Thanks for contacting Roku Customer Support! How can we help?
rechargable remote not taking full charge
I've left it plugged in all day. Never gets above 17%. Used to work perfectly.
This is Sai Naveen from the Roku Technical Support, How May I Assist You Today
my rechargeable remote worked fine until the last few weeks. Now it won't charge beyond 17%, and it dies quickly. I've left it plugged in all day, but it never goes beyond 17% charged.
Okay Todd, I am Really sorry that you were facing this Issue , Could you please tell since how long you were facing this Issue ?
probably for the last month or so
Okay Todd, May I know that after the remote is been fully charged how many hours the charge is in stand by
i can't get it to fully charge. it only goes to 17%. When I try to use it, it lasts about 1 hour
Have you tried to charge the remote by connecting into a different wall outlet? Todd
yes. I've tried different outlets and different charging cables.
Okay Todd, Since you have tried all possible troubleshooting steps after that also you are still facing same Issue
Your chat session has ended. If you still need help, please reply here in the next 15 minutes to be connected to another advisor.
still waiting on an answer.
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Hi Todd M, Thank you for contacting Roku! My name is Vishwa.
my rechargeable remote worked fine until the last few weeks. Now it won't charge beyond 17%, and it dies quickly. I've left it plugged in all day, but it never goes beyond 17% charged.
I am really sorry for the inconvenience you are facing today, let me try to fix this issue for you.
Please give me a moment and let me check the previous transcripts.
Todd As i checked that, you are having issue with the remote charging.
Todd Kindly check the serial number of the device? You can find it on back side of the Device itself. Or you can find by navigating Home > Settings > System > About
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Hi Todd, Thank you for contacting Roku! My name is {{Attributes.agent_name}}
Hi Todd, Thank you for contacting Roku! My name is Gautam.
I am sorry for the inconvenience so to be clear your Roku remote does not charge beyond 17%, am i right Todd
Could you please tell me your Roku device serial number and the model number
I have just checked and confirmed it seems like a hardware issue on the remote, if you would like to we can send a new Roku remote
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You're back! How else can we help you?
I'm extremely sorry for the inconvenience you are facing
Please give me 2 seconds while i check this with my resources
